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Terms & Conditions

1. Introduction

1.1 This website is owned and Managed by Welland Cane & Garden Furniture Ltd. The Company is registered in the UK (England & Wales) The Company Registration number is 8016192. Our registered office address is: Unit 37, Churchill Way, Fleckney, Leicestershire, LE8 8UD. The showroom / warehouse address is the same. We are  VAT registered with the number being 160 4637 22.

1.2 The terms and conditions herewith apply when you purchase any goods via this site or otherwise use/ visit the website.

1.3 Due to many factors (including legislation) we may change these terms and conditions at any time. Please check them carefully as they will apply to any new purchases made after the effective date shown above.

2. Payment and prices

2.1 Payment to us is in advance by the means stated on the website. Welland Cane & Garden Furniture Ltd will only process payment if we obtain the correct authorisation from authorised bodies.

2.2 The price for the goods you order on the website is as stated on the website at the time you send us your order (Please see exception in point 2.3) (this may not be the only exception). We always include VAT at the prevailing rate (unless we specify otherwise).

2.3 If we have miss-priced any item on the website in error (or maybe subject of sabotage), we are not obliged to supply the item at that price provided we notify you before we send it. This can be because of an internal error, a supplier price change not notified to us at the time of order placement and third party sabotage. If we do notify you, then you most certainly can decide if you want to order the item at the correct price but, if you don’t, we will provide a full refund of any payment already made within 7 days (to the method used to make payment). 

2.4 All balance payments must be made prior to your delivery. This will usually be requested at the time the delivery is booked with you.

2.5 Delivery costs are charged extra at various rates, (sometimes promotions can nullify delivery charges) the delivery rate will be show on our site when you place your order. These carriage charges will often depend on the delivery method chosen. As of the effective date of these Terms and Conditions we only supply UK mainland addresses.

3. Your Purchase Order

3.1 Your Purchase order is a formal offer to purchase from us Welland Cane & Garden Furniture Ltd). Please make sure you check your purchase order very carefully to ensure it is correct before sending.

4. Acceptance

4.1 The contract is accepted once payment is made. In such case no changes to the order or any cancellation can be made except in accordance with your legal rights.

5. Delivery

5.1 We Require full payment in cleared funds before product despatch. . Delivery will be to the address of the credit / debit card registration which you specify when ordering.  Third party addresses are possible but further checks may be made to ensure against fraudulent card purchases.

5.2 We do our best to offer free delivery in most cases, this is possible given our normal 10 day service allowing orders to build up in certain areas allowing economies from delivering multi orders to a location or area, where an order is required quicker we will discuss the extra cost involved on an individual basis. At this time (2021) we are charging additional carriage to more postcodes than usual, due to high surcharges.

5.3 We will do our best to arrange delivery to meet stated delivery times within the website but stock levels cannot be guyaranteed.  The Magento website platform may indicate an instock situation but does not work on real time and therefore the stock situation may differ to that stated. If we cannot deliver in a stated time, we will deliver in a reasonable time period or offer a refund. In the case of Conservatory Furniture (but not limited to) complex cushion making may be required using a specific fabric, delays are possible. It is our intention to contact each customer to outline the order time as and when orders are made as part of our service

5.4 We reserve the right to make additional delivery charge(s) where a delivery cannot be made because nobody was at the delivery address to receive it and we incur costs to re-deliver. We also reserve the right to charge additional carriage charges if you have not collected a package from a depot that is holding the package for you and have issued you with a collection card and you have not collected it within the time period specified.

5.5 Welland Cane & Garden Furniture Ltd does not accept any liability for late delivery including consequential loss.

5.6 Deliveries to London, we generally make a surcharge to cover inner London addresses and congestion charge is charged as an extra.

5.7 Delivery to certain Postcodes (Including Scottish, Isle of Wight, and some SouthWest will have carriage charges attached. If orders are placed on line we will contact you to explain and offer a full refund if the carriage charges are not accepted. Deliveries to all other off shore islands are quoted on an individual basis. 

5.8 The Risk of product damage or loss (ie theft) to the goods will  pass to you on delivery or if you wrongfully refuse delivery when delivery is attempted.

6. Your Right to cancel under Distance Selling Regulations

6.1 If you are a consumer (That means you must be operating outside a business as a private user), you as an individual have the right (which terminates  7 working days following the day after delivery of goods) to cancel the contract. You must do this by email to or by phone or any of the other methods specified in Distance Selling Regulations. If this occurs we will refund the price paid for the goods / services including the delivery costs associated to the cancelled item(s).

6.2 Within your rights if you cancel, you are still required to take reasonable care of these goods, and at your expense return the goods to our address listed at the beginning of these Terms & Conditions. You may request us to recover the goods on your behalf which will be chargeable (a quotation can be offered at the time) or if you fail to return the goods we will charge you for the recovery, including legal costs if appropriate. Please note that Customised special orders, clearly made to a customer’s specification, such as engraved products and those with bespoke fabric choices are not returnable under Distance Selling Regulations. Weather covers will not be accepted as a return if removed from the original packaging.

6.3 You can cancel items or orders that haven’t entered the delivery process yet, this is usually within 2 hours of placing the order.  If your order has entered the delivery process, it is no longer possible to cancel it.

6.4 Custom made orders such as furniture that includes a customer's choice of fabric (most significanty Conservatory Furniture) incur a cancellation fee of £25 if the customer has requested an order cancellation.

6.5 Any deposit payment made to us is refundable if you request a termination of your order, however, a cancellation fee of £20 applies to any order which is cancelled after the cooling-off period. This fee applies to deposit payments of £100 or more.

7. Faulty or miss-described goods

7.1 In the case of faulty or miss-described goods, please email us with the details as soon as possible. If the goods are in fact faulty or miss-described we will make arrangements with you for return of the goods to us and will provide a refund. Collections will be arranged within 31 days of the return agreement. 

Any faults/damage must reported to us within 48 hours. 

Ideally, a photo of the fault and a photo of the entire item, then a brief explanation of the fault should be emailed to

8. Our Website Property Rights

8.1 It will be duly noted that all logos, images including photographs (drawings, sketches etc) any videos, text and software used on this site are our intellectual property.

8.2 Of course we appreciate that you may wish to save / reproduce such content insofar as necessary to view it within our site for genuine private use. We do not otherwise   allow any of the following retrieval, display, modifying, copying, printing, selling, downloading, hire or reverse engineering (unless permitted by applicable law) such content without our prior written consent.

8.3 We regularly check any un-Authorised Website Property miss use for commercial reasons, we will take legal action against any theft of website content.

8.4 We would strictly add the theft of descriptions of products by competitors etc will be acted on severely as this will not be tolerated.

9. Website Availability

9.1 The website is maintained to the best of our ability. Like anything at all it is subject to update, maintenance, server error etc. As such we cannot guarantee it is fault free or that it may be offline at certain times. We can be contacted by telephone for any update 7 days to 6pm. 

10. Other Websites

10.1 Because of the nature of the internet, you may find yourself moving to another Website whilst using ours by a link, advert etc, we must clearly state that we are not in a position to recommend or comment on any such site. As this is outside our reasonable control we have no legal responsibilities and must indicate any usage of these sites is at your own risk

11. An Act of God

11.1 Neither you nor we are liable for failure to perform or delay in performing any obligation (excluding payment) under this agreement if the failure or delay is caused by any circumstances beyond its reasonable control. 

12. English law Prevails

12.1 The Terms & Conditions Herewith will be governed by English Law and any disputes will be decided only by the courts of the United Kingdom.

13. Overview

13.1 Headings used in this agreement are for information and not binding. This agreement constitutes the entire agreement between you and us. Any failure by either party to exercise or enforce any right or provision of this agreement does not mean this is a "waiver" (ie that it can’t be enforced later). If any part of this agreement is ineffective or unenforceable for any reason, then it will be replaced with a provision which as far as possible achieves the same thing and the rest of the agreement shall continue to apply. A person who is not a party to this agreement shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement except insofar as expressly stated otherwise.

14. Complaints

14.1 If you have any complaints, please contact us via the contact details shown on our website. We are happy to be contacted by telephone, but in any case will require your complaint to be conveyed in writing by e.mail or letter.

15. Returns Policy


  • Customers have up to 14 days after they have received the item, to return it back to us.
  • The cost of returning the items will be met by you.
  • You must then ensure that the item is received by us within 14 calendar days, starting on the day after you notified us of your intention to return.
  • Items must be returned in the same condition you received it in and in the original packaging.
  • It is not possible to return or refund bespoke custom made orders.  This includes, but not limited to Conservatory Furniture where fabric has been selected and similar with Garden Furniture.
  • Once we have received the item/s we will issue a refund.
  • Please note that orders placed for accesories to match exisiting cane furniture is not guaranteed to match, as cane is a natural product and varies from batch to batch
  • All refunds will be processed within 14 days from when we received the item/s back.

We refund the amount to the original payment method that was used to place the order, to guard against any potential fraud to protect you and us.

 The address for returns is :-

Midlands Conservatory & Garden Furniture
Unit 37
Churchill Way

Please feel free to speak to our Sales Team at Midlands for further assistance.